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Shopping Policies at
Secure Shopping Guarantee
Sales Tax
Pricing Policy
30-Day Money Back Guarantee--Return Policy
Begin the Return/Repair Process

Secure Shopping Guarantee

Shopping with us is safe.

The purchase area of our Web site is secure, or protected by encryption. (It's easy to tell when you are protected by encryption - the lock or key at the bottom of your browser changes color or is no longer broken, depending on your browser.)

We use SSL (Secure Sockets Layer) technology and Public-Key Cryptography to ensure your Internet order is completely secure. Click here for a definition of Public-Key Cryptography.

To ease your worry about using your credit card online:

  1. If you experience fraudulent use of your credit card as a result of shopping with CI, simply notify your credit card company in accordance with its reporting rules and procedures. Most companies will either cover all of the fraudulent purchases or hold you liable for a maximum of $50.00.
  2. In the unlikely event that your credit card company discovers credit card fraud, and holds you liable for some portion of the unauthorized charges, there is no need to worry. Provided the purchase was made through our secure server, CI will reimburse you for the remaining liability up to a maximum of $50.00. This is standard practice on the Internet, and just part of the reason why people prefer shopping with us.

You can always order by telephone or fax. Simply call us at 1-800-854-8075 or (775) 885-4900 outside of the United States or fax us at (775) 885-4949.

Return Policy -- 30-Day Money-Back Guarantee

Begin the Return/Repair Process

Our products are backed by a 30-Day Money-Back Guarantee!

Within 30 days of receipt of your order, you may return any** product in new condition, with its original packaging and accessories, for a full refund. Please note that we can process returns and refunds only for items purchased directly from Calculated Industries (not from a reseller).
** Excludes downloadable software products.


Please write the reason for your return on the back of your packing slip. Enclose the slip in the carton, wrap the package securely, and send it to the address listed on the back of your packing slip.

If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the following address:

Calculated Industries
Attn: Returns Dept.
4840 Hytech Drive
Carson City, NV 89706 USA

For your protection, please use UPS or Insured Parcel Post for shipment. Please note that we will refund shipping costs only if a return is a result of our error.

If you have any questions about returning your merchandise, please send us an e-mail to , or call us at 1-800-854-8075.

Sales Tax

Sales tax is charged on orders shipped to Arizona and Nevada. Also, because charges for shipping and handling are considered part of the product, by law, these charges must be included when sales tax is calculated.

Pricing Policy

CI has the right to refuse or cancel orders involving incorrectly posted prices, or price typos, on CI cannot honor orders with prices that are mistakenly listed on its Web site. We apologize in advance for possible errors on our part, and will make all efforts to ensure correct pricing.

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